Unless otherwise requested by phone, email or within the "Notes to SOBA" section at checkout, orders will ship via United States Postal Service (USPS) Priority or First Class Mail. While delivery estimates of 1-3 days are often accurate, they are not guaranteed. We ship Monday thru Friday and most orders ship the same day if placed before 2:00 PM ET. Orders placed after 2:00 PM ET are shipped the next business day. Orders placed Saturday and Sunday are shipped on the next business day.
INTERNATIONAL SHIPPING - FEES
On orders placed for delivery outside the United States, you (the buyer) are considered the importer of record and must comply with all applicable laws and regulations. Additional charges for customs and duties (import fees), taxes and the carrier's collection fee may be levied and due upon delivery and must be paid to the carrier by the buyer.
INTERNATIONAL SHIPPING - POSSIBLE DELAYS
Orders shipped outside the United States may be subject to customs clearance procedures when they reach the destination country. Such delays are outside the control of ShowOffs Body Art (SOBA) and the USPS and may push delivery beyond the stated estimate.
REFUND / RETURN POLICY
Items may be returned for replacement or refund within 30 days of receipt. All items should be returned in their original state, unopened and unused. Returns due to manufacturer defect or errors in shipment are eligible for a full refund, including shipping in both directions. Shipping is non-refundable on all other returns.
Non-perishable items, such as stencils and airbrush equipment, returned for reasons other than manufacturer defect or shipping error may be subject to a 25% restocking fee. Due to federal health and safety regulations, returned perishable goods such as makeup, ink and F/X paint may not be redistributed. As such, a disposal fee of up to 50% of the purchase price may apply.
All refunds will be processed immediately upon receipt of goods and inspection approval. Please ship all returns in the most cost effective manner to:
ShowOffs Body Art Returns
2520 Sand Pike Blvd
Pigeon Forge, TN 37863